Refund Policy

Effective date: August 13, 2026

1. Summary

We want Nudge Lifetime Access to feel fair.

This refund policy is:

• The 7-day trial requires no payment card, so there is nothing to refund for trial use.
• Lifetime Access purchases are eligible for a refund request within 30 days of purchase.
• Duplicate accidental charges are eligible for review and refund where confirmed.
• Refunds are processed through Paddle to the original payment method where possible.
• An approved full refund or chargeback may revoke the license and Lifetime Access.
• Your legal consumer rights are not limited by this policy.

2. Scope

This Refund Policy applies to the USD 9.99 Nudge Lifetime Access purchase made through Nudge’s official checkout.

It does not apply to:

• Use during the no-card trial.
• Third-party products or services not sold by Nudge.
• Purchases made through another marketplace if that marketplace has its own mandatory refund rules.
• Unauthorized resellers.

3. Seven-day trial

Each eligible Nudge account receives one full 7-day trial. The trial requires no payment card and does not become an automatic charge.

Because trial use does not require payment, there is no trial charge to refund.

4. Lifetime Access

Nudge Lifetime Access costs USD 9.99 once. It is not a subscription and does not renew.

The checkout page will show:

• Price.
• Currency.
• That the charge is one time.
• Taxes, if applicable.
• Main paid features.

5. 30-day first-purchase guarantee

You may request a refund for your Lifetime Access payment within 30 days after purchase.

This guarantee is intended for users who bought Lifetime Access and decided Nudge is not a fit.

If approved:

• The refund will be processed through Paddle.
• The refund will normally go to the original payment method.
• The license and Lifetime Access may be revoked after an approved full refund.
• Your local Nudge data remains on your Mac unless you delete it.

We may refuse a refund request if there is evidence of fraud, abuse, chargeback manipulation, license sharing, or repeated refund misuse.

7. Duplicate or accidental charges

If you believe you were charged twice by mistake, contact us with the Paddle receipt or transaction ID.

We will review:

• Whether there are duplicate transactions.
• Whether more than one purchase was created by accident.
• Whether the charge belongs to a different Paddle purchase.
• Whether the charge was already refunded, disputed, or charged back.

Confirmed accidental duplicate charges are eligible for refund where legally and technically possible.

8. Technical issues

A technical issue may be eligible for refund review if:

• Lifetime Access cannot be activated because of a license, entitlement, or Paddle integration issue.
• The app cannot reasonably be used on a supported macOS version.
• A documented bug prevents paid functionality from working.
• You contacted support and gave us a reasonable chance to help.

A refund is less likely if:

• The issue is caused by unsupported macOS/browser/device configuration.
• Required permissions were denied and the feature clearly requires them.
• You expected network-level or unbreakable blocking that the product did not promise.
• You used the paid features substantially during the refund period.

9. Non-refundable situations

Refunds are normally not available for:

• Use during the no-card trial.
• Productivity outcomes, such as “I still got distracted.”
• Failure to configure allowed apps, blocked websites, or permissions correctly after the app clearly explained them.
• Unsupported browsers or unsupported macOS versions where support limits were disclosed.
• Device clock manipulation or other attempts to reset or bypass the trial.
• Account sharing, entitlement abuse, fraud, or policy violations.
• Chargeback abuse or repeated refund requests.

10. How to request a refund

To request a refund, contact:

Email: support@nudgefocus.app
Phone: +995 555 182 149

Include:

• Your Paddle receipt email.
• Paddle transaction ID, if available.
• Nudge account email used for the purchase.
• Purchase date.
• Reason for refund.
• macOS version and Nudge app version if the issue is technical.

Do not send full card numbers, passwords, private documents, or sensitive personal information.

You may also be able to request help through Paddle links in your receipt or Paddle customer portal.

11. Refund processing

Refunds are normally processed through Paddle.

Processing details:

• Refunds usually return to the original payment method.
• Processing time depends on Paddle, payment networks, banks, card issuers, and payment method.
• Taxes, currency conversion, and fees may be handled according to Paddle’s rules and applicable law.
• Some refunds may require Paddle review or approval.
• Partial refunds may be available in some cases.

12. Effect of refund on access

If a payment is refunded:

• Your license and Lifetime Access entitlement may be revoked after an approved full refund.
• Your purchase status may change to refunded, revoked, inactive, or equivalent.
• Your local Nudge data remains on your Mac unless you delete it.
• You may lose access after the entitlement update unless another valid access state applies.

A partial adjustment does not automatically revoke the whole license; it may be recorded for review according to the transaction state and applicable law.

13. Chargebacks and disputes

Please contact us or Paddle before opening a chargeback.

Chargebacks can take longer and may cause:

• Immediate revocation of Lifetime Access after a chargeback or chargeback warning is verified.
• Paddle account/payment restrictions.
• Additional verification.
• Delayed resolution.

We do not revoke for a merely pending or rejected refund. A verified chargeback, chargeback warning, or approved full refund may revoke access.

14. Consumer rights

Nothing in this policy limits mandatory consumer rights that apply to you.

If local law gives you cancellation, withdrawal, refund, warranty, or digital-content rights that are stronger than this policy, those rights apply.

Some digital-content laws differ by country. Paddle may also provide information about applicable buyer rights during checkout or in receipt flows.

15. Changes to this Refund Policy

We may update this policy from time to time.

The policy that applies to your purchase is normally the policy in effect at the time of purchase, unless a later policy is more favorable to you or applicable law requires otherwise.

16. Contact

Refund questions or required business information:

Email: support@nudgefocus.app
Phone: +995 555 182 149

Nika Dolidze, Individual Entrepreneur
Ivane Gravamadze 30, Tbilisi, 0100, Georgia
Identification number: 61001085814
Residence: Georgia
https://nudgefocus.app